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Event Categories:

Personal Development / Professional Development  

Overview:

This is an intense management program suitable for middle line managers designed to cultivate key skills necessary to manage self, other team members and clients. Skills developed include emotional awareness, communication, problem solving, effective delegation, supervision, ability to handle client concerns and capacity to reach an agreement.

Importance:

Modern day team members are promoted to managerial positions without receiving formal training on how to manage self, other team members and clients. As a result, they usually find themselves in a very difficult position which frequently creates tension and conflict within a team and client environment. This inefficiency in managerial capacity also has a direct effect in the profitability of a company. This specific program focuses on developing the most essential managerial skills enabling an individual to transition effectively from a supervisor to an effective leader.

Learning Objectives:

• To enhance participant’s leaderships skills and prepare them for higher levels of responsibility.
• To provide practical tools and techniques to improve managerial effectiveness in areas of conflict resolution, performance management and performance evaluation.
• To allow participants to self-reflect and become emotionally aware cultivating a mindful leadership style.
• To facilitate opportunities for networking and collaboration among participants, fostering a supportive environment for sharing experiences
• To equip participants with the knowledge and skills necessary to manage organizational change.
• To help participants create a personal development path which meets their long term professional and personal goals.